ListFact: The redemption rate for instantly redeemable coupons was 23.9%, more than double the next best which was electronic discount (10.6%.)

Source: CMS, "Trends 2006."

The Goal

Direct mail marketing is typically just one aspect of a larger sales and marketing strategy, so success or failure can't be measured by looking only at the bottom line. And direct mail marketing success is relative depending on your goals. Industries such as publishing that rely on direct mail to solicit subscriptions, consider a two to four percent response rate more than decent. Direct retailers, who mail more frequently, look for a higher response.

For small companies, a successful direct mail campaign should eventually generate enough revenue to cover the costs of the mailing. Those costs would include the list if you rented one, postage, paper, printing and the labor associated with the mailing. In other words, a successful mailing breaks even.

For any business, well-targeted and crafted direct mail marketing can not only satisfy a sales goal, but build a brand. With that, comes recognition, trust and acceptance – key ingredients which put you and your customers on the same page.